Work package 1: project management
Ensure the timely delivery of all work packages to the required standard, and inform stakeholders about the project.


    • Project plan


  • Project blog



  • Input for the support project



  • Dissemination of outputs across IHR communication channels



  • Final budget and completion report


Work package 2: analysis

Understand the major issues for users through face-to-face techniques, convert those issues wherever possible into remote tests, and record them quantitatively.


    • Individual user interviews and task observation


  • Focus group with the Survey of London, English Heritage



  • System usability scale (SUS)



  • Remote testing using VerifyApp



  • Case study report of usability issues identified


Work package 3: innovation

Take advice and generate ideas for the reconfiguration of services to improve the user experience.


  • Build prototype solutions to usability issues, including:
      • Listings


  • Source
  • Search form
  • Search results

Work package 4: evaluation

Undertake follow-on research to uncover satisfaction with proposed revisions to services.


    • (Shorter) individual user interviews and task observation


  • Focus group with selected user from Survey of London



  • Continued monitoring of SUS



  • Repeat remote testing using VerifyApp



  • Report drawing together issues and feedback for remedial solutions