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Timeline and work packages

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Timeline


Work package 1: project management
Ensure the timely delivery of all work packages to the required standard, and inform stakeholders about the project.

Outputs

    • Project plan

 

  • Project blog

 

 

  • Input for the support project

 

 

  • Dissemination of outputs across IHR communication channels

 

 

  • Final budget and completion report

 

Work package 2: analysis

Understand the major issues for users through face-to-face techniques, convert those issues wherever possible into remote tests, and record them quantitatively.

Outputs

    • Individual user interviews and task observation

 

  • Focus group with the Survey of London, English Heritage

 

 

  • System usability scale (SUS)

 

 

  • Remote testing using VerifyApp

 

 

  • Case study report of usability issues identified

 

Work package 3: innovation

Take advice and generate ideas for the reconfiguration of services to improve the user experience.

Outputs

  • Build prototype solutions to usability issues, including:
      • Listings

     

  • Source
  • Search form
  • Search results

Work package 4: evaluation

Undertake follow-on research to uncover satisfaction with proposed revisions to services.

Outputs

    • (Shorter) individual user interviews and task observation

 

  • Focus group with selected user from Survey of London

 

 

  • Continued monitoring of SUS

 

 

  • Repeat remote testing using VerifyApp

 

 

  • Report drawing together issues and feedback for remedial solutions